FULL TERMS AND CONDITIONS

By placing an order with JCHANCE DIGITAL, you confirm that you are in agreement with and bound by the terms and conditions set out below.

General
JCHANCE DIGITAL will only commence a project where an agreement has been provided by email or mail. An ‘order’ is deemed to be a written or verbal contract between JCHANCE DIGITAL and the client. This includes written and verbal agreements via telephone and email.

Project stages
Stage 1 – The client must carefully review the completed website including all content, providing feedback on any changes within three business days.
Stage 2 – The client will review any changes made in stage 1 and authorise JCHANCE DIGITAL to launch the project to ‘live’ status.

Any changes requested after stage 2 will be considered additional and charged at our standard hourly rate.

System specifications and alterations
Each project will have set parameters as described in the final proposal and/or technical specification. On commencement, the development team will proceed in accordance with the exact specifications as set out in this document. If there are any amendments to these parameters after the project has commenced, JCHANCE DIGITAL will consider this to be an additional component or customisation of the project and will charge for this work at our standard hourly rates.

Bugs or system errors
When a project has been delivered and approved, the client will have a one month grace period where JCHANCE DIGITAL will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.

Website design
While every endeavour will be made to ensure the website and any scripts or programs are free of errors, JCHANCE DIGITAL does not accept responsibility for any losses incurred due to website malfunction.

The project and any associated graphics and files remain the property of JCHANCE DIGITAL until all accounts are paid in full.

Any scripts, cgi applications, php scripts, programming code or software written by JCHANCE DIGITAL remain the property of JCHANCE DIGITAL and may only be commercially reproduced or resold with the permission of JCHANCE DIGITAL.

JCHANCE DIGITAL cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided.

Any additions to the brief will be carried out at the discretion of JCHANCE DIGITAL. Where no charge is made by JCHANCE DIGITAL for these additions, JCHANCE DIGITAL accepts no responsibility to ensure these additions are error free. JCHANCE DIGITAL reserves the right to charge an appropriate sum for any correction to these or further additions.

The client agrees to provide JCHANCE DIGITAL all materials required to complete the site (files, content and images) in a timely fashion. JCHANCE DIGITAL will not be liable for costs incurred, compensation or loss of earnings due to the failure by the client or JCHANCE DIGITAL to meet agreed deadlines.

JCHANCE DIGITAL will not be liable or become involved in any disputes between the site owner and their clients and JCHANCE DIGITAL cannot be held responsible for any wrongdoing on the part of a site owner. JCHANCE DIGITAL will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client, or any of the clients appointed agents.

JCHANCE DIGITAL will not be liable for any costs incurred, compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by its agents.

A deposit of 50% is required with each design project before any work will commence. Once a project has been completed the final balance of payment is due in accordance with our payment terms. If the client decides to terminate the contract after a project has commenced, the client will be liable to pay for all work done up to the point of termination.

Content and data entry
The supply of content and assets is the responsibility of the client, unless the client is employing JCHANCE DIGITAL’s copywriting service. All content for all sections of the website must be supplied at an agreed time and preferably in one delivery. Content must be thoroughly reviewed before it is supplied to JCHANCE DIGITAL. JCHANCE DIGITAL is not responsible for any spelling and grammatical errors..

Project delays
Where a project has final approval JCHANCE DIGITAL will indicate timeframes for both parties. If a client delays the project for more than two months, (by missing deadlines for the supply of information, content or images) JCHANCE DIGITAL reserves the right to charge a project-delay fee to recover costs associated with ongoing management of the project.

Database, application and eCommerce development
JCHANCE DIGITAL cannot take responsibility for any losses incurred by the use of any software created for the client. The client is expected to fully test any application or program relating to a site developed by JCHANCE DIGITAL before being made available for general use. Whilst every care has been taken to ensure products are bug free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications, php scripts or software written by JCHANCE DIGITAL remain the property of JCHANCE DIGITAL and may only be commercially reproduced or resold with the permission of JCHANCE DIGITAL.

Where applications or sites are developed on servers not recommended by JCHANCE DIGITAL, the client is expected to provide information, software and support relating to the server to assist with the correct development of the application. Any assistance or work required from JCHANCE DIGITAL for external hosting will incur additional charges.

Where a large application is to be developed, the client is responsible for providing a testing environment as similar as possible to the final production environment.

When a project has been delivered and approved, the client will have a three month grace period where JCHANCE DIGITAL will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.

Compatibility
JCHANCE DIGITAL will ensure that any site or application will function correctly:
* On the server to which it is initially installed
* When viewed with current Microsoft Internet Explorer version 6 to current full release
* When viewed with Mozilla version 2 to current full release

JCHANCE DIGITAL can offer no guarantee of correct function with all browser software including future releases.